Shipping & Returns

Shipping times, costs and returns

Free Express Worldwide*

Delivery within 2/3 working days.
We aim to dispatch all orders within 24 hours. Delivery timing is estimated from the time your order is shipped, not when it is placed. The DHL courier delivers from Monday to Friday. Delivery will not occur on Saturdays, Sundays and public holidays.

Please note: Working days are Monday through Friday during hours of business (9 am to 5 pm), excluding national holidays.
In order to guarantee you the best shopping experience, we are now including the customs duties in the final prices without any price change.
For further information please contact our Personal Shopping Team.

* countries excluded (i.e. Brazil, Argentina, Chile, China, Australia, New Zealand, Puerto Rico, Hawaii, Alaska, Switzerland, Singapore, Republic of Korea, India, Taiwan Region - China, Thailand, Japan and Mexico)

* free shipping for orders over $250.

Duties and Taxes

Genny ships to most destinations on a DDP (Delivery Duties Paid) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

If a DDU destination is selected (i.e. Brazil, Argentina, Chile, China, Australia, New Zealand, Puerto Rico, Hawaii, Alaska, Switzerland, Singapore, Republic of Korea, India, Taiwan Region - China, Thailand, Japan and Mexico), the price you pay to us will exclude all relevant import duties and sales taxes. As the recipient, you must pay these directly to our carrier to release your order from customs upon arrival.

For more details, please contact our Customer Service.

 

Returns

You have the option to return, free of charge, any product ordered within 14 days of its date of receipt.
Before sending the item back to us you must contact our Customer Service to issue authorization for the return.

Attach the adhesive label received in the original package, which includes our return shipping address, to the outside of box. If the a shipping label is needed, please contact our Customer Service Team.

Our Customer Service will send you the instructions to schedule the collection of the parcel at your preferred time and day.

If you are returning your package from outside the European Union, you will need to complete 4 copies. These documents are necessary for Customs clearance and have to be handed to the courier. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 2 to 4 business days for your return to be processed.

All items can be returned, except for perfumes and glasses.

 

Refund

As soon as products are returned to our warehouse for any reason whatsoever, a check is made of their condition after which the refund will be made within 72 hours.

 

Packaging and Gifts

All our products are delivered in a special wrapping which includes a gift box tied with satin ribbon or gift bag.Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.